ZanieCrafts Handmade Fiber Creations's Policies
Thank you very much for your interest and support in my work. I want you to be pleased and proud to have a ZanieCrafts creation of your very own. If for any reason you are not satisfied with your purchase, please contact me. I will do my best to remedy the situation. Below you will find general shipping and refund policies. If you have any questions, please feel free to contact me. ***New York State buyers - please contact me prior to checkout so that I can add your correct NY sales tax before you submit your order. **** Thank You! Away from Shop: Whenever you see the banner that I am away from my shop, it probably means that I am selling in person that day. Please keep in mind that my aftcra items might be purchased by other customers during those market days. I'll update the shop with current inventory when I turn off the 'away' feature. Thank You! Shipping: - I will post orders within 1 - 3 business days after payment is received. Postage price includes: packaging, postage, insurance, and tracking number for US customers. As International shipping rates are extremely expensive, I cannot provide international tracked shipping at this time. **Buyers are responsible for any and all duties and customs charges that may be incurred.** HOLIDAY SHIPPING: Please, make your holiday purchases in a timely fashion, because shipping in these months can be slow. I will do my best to post packages as soon as payment is made. I am not responsible if your purchase arrives late. **I will not accept returns because of delayed shipping times.** Returns: - If you decide to return the item, I will accept returns and offer refunds within 7 days upon receipt of your item. Item must be in original packaging, be unused in its original condition, and must be returned in the same manner it was shipped to you. (ie. priority mail, international 1st class, etc.) - Shipping costs are non-refundable. - Because local shipping carriers vary widely in delivery times, please bear in mind that I will not accept returns because of a delay in shipping.
Refund & Exchange Policy