Introduction

Thank you for visiting and shopping in Woolermelon!!! I know you are exciting about my products :P ; however, please be noted the following policies before checking out:

Payment Policy

I accept payment through Paypal at the moment. Order will be made as quickly as possible after receiving the payment.

Shipping Policy

Each order takes 1-2 business days on top of production lead time for processing. Packages will be sent via USPS. Once the package leaves my workplace, please understand that I have no control over the actual transit time and not responsible for items delayed in delivery. Please ensure your ship-to address is correct during checkout. All shipping costs incurred due to non-acceptance are the responsibility of the buyer. Orders that are returned to me due to an incorrect address will not be reshipped until I hear back from you. In this case, the buyer is responsible for paying the second postage cost. Once the item has been shipped and in the hands of USPS, items lost in the mail, stolen, or damaged in transit will NOT be replaced. Insurance is available and recommended, please notify me before placing your order. Tracking is NOT available for international orders unless an extra fee is paid to have the order registered. Contact me prior to ordering for details. Priority shipping, insurance, and express shipping are available for an additional fee. A customs import or VAT tax maybe applied to your package and the package held until it is paid. The buyer is responsible for all such fees, taxes, and additional postage charges their post office may apply to the package after the item(s) are shipped by me.

Refund & Exchange Policy

As most of the items are made to order, every piece is unique, in new condition, and of best quality; therefore, only exchange can be accepted and the buyer need to bear the return shipping cost.

Other Policies

Orders will be made in the order they are received. Please note that production lead time varies in different items (average 3-7 business days) and depends on updated order flow (be aware holiday season may take longer). Woolermelon reserves all rights to its copyrights (including but not limited to designs, images, text).

Contact Information

Should you have any query and comment, please feel free to email me at woolermelon@gmail.com. If you like my products, don’t forget to follow me on Instagram @woolermelon to hear about my news, new listings, or promotions!

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