Thank you for finding my little shop With The Rain!! Customer service is my number one priority I try to respond to any question or concerns within 24 hours. I love Etsy and supporting other crafters and artists on Etsy. Payment: PayPal Only it's safer for all. Shipping: I’m usually able to ship items within 3-14 business days of purchase. SLUGS are made to order and I do still have a day job but I do work as hard as I can to get items mailed in a reasonable amount of time. If SLUGS are featured on the front page of Etsy or in any of the Etsy news letter I may post a longer time frame. But in most cases they are shipped out right away. *** Sorry no orders will be shipped out on Saturdays. I ship First-Class Mail via USPS to keep the cost down for you my customer! USPS Fist-Class Mail generally takes 7-10 business days. First-Class mail does not come with tracking information please contact me BEFORE check out to discuss other option such as priority mail which can take 3-5 business days. *International Buyers – Please Note:* Import duties, taxes, and charges are NOT included in the item price or shipping cost. These charges are the buyer's responsibility. International shipping is also First-Class Mail via USPS and the time frame varies by country. In my experience shipping international has never taken longer than 3 weeks. International First-Class mail does not have tracking information. Returns: Please if there is any problem, or you are unhappy with your purchase feel free to convo me through your Etsy account, and we can work together to resolve any issues. Custom made items cannot be returned or refunded. Thanks so much for understanding! Exchanges due to disliking colors, fit, etc., will be accepted, with the customer being responsible for shipping costs both ways. Damages or misrepresentation in an item listing will be decided on an individual basis. I will accept returns on other items within a week of delivery. The purchase price will be refunded when the item is shipped back to me in its original condition.

Payment Policy

Shipping Policy

Refund & Exchange Policy

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