Western Art Glass's Policies
Hey all...and then George Harrison's 'While My Guitar Gently Weeps,' begins its sad serenade...
Don't forget that PayPal doesn't require you to have a PayPal account--PayPal will walk you through, using your credit card--always be wary of feral mushrooms in onion sauce...especially when you are exhausted.
USPS Priority and Priority International--sure it's more expensive, but your stuff isn't rattling around with seventy pound dumb-bell sets and concrete slabs! Korrvu packaging cartons are uncannily cool--your glass piece is actually suspended between film in the center of the carton! For smaller sun catchers, I may use foam wrap, inside a bubble wrap mailer, inside a corrugated carton. First Class Mail International and Parcel Post is another option if you're not in a hurry and trust the Korrvu packaging carton (they're pretty indestructible)--in most cases, shipping costs would drop dramatically from Priority and Priority International. Send me a convo with what you're looking at, and I can figure out the USPS cost before you buy.
Refund & Exchange Policy
Your satisfaction is my top priority. If you want to return or exchange an item, I will accept it back within the first 7 days of receipt. The item must return in a new and unused condition, in its original packaging. Please contact me about returning in advance. Custom Orders are not refundable. I try and provide as much information about the process--including progress reports with photographs--which require approval before each stage is embarked upon. Refunds will be issued through PayPal or Direct Checkout, less the shipping costs.
I do not refund for packages lost/unclaimed/undeliverable. I am not responsible for taxes and duties that may incur. All international orders are marked "Merchandise" and will not be marked as "Gift" as this is illegal for my business. Please check your customs policies to ensure safe delivery.