Urban Designer's Policies
A pioneering fashion accessory brand, Urban Designer is committed to promoting an eco-friendly lifestyle. Sustainability is core to us—We produce our wooden watches with only reclaimed wood, creating minimal waste during the manufacturing processes. Adding a touch of nature-inspired beauty with engravings of your choice of words and graphics, Urban Designer watches are perfect personalized gifts to deliver your heartfelt messages of gratitude, appreciation, congratulation, holiday wishes, and love. Based in New York City, a global fashion capital, we aim to incorporate the finest in-style patterns and elements into our designs. Our products work as the perfect pieces to add a delightful look to almost everything you wear. Dealing in only the best quality products, we offer a large variety of choices to suit both men and women. At Urban Designer, you can find watches for your mother, father, husband, wife, boyfriend, girlfriend, son, daughter, and many more. Moreover, our featured Groomsmen Collection and His & Her Collection will allow you to relish the joy of romance with your significant other. Whether you are looking for unique gift ideas to celebrate birthday, anniversary, wedding, Valentine’s Day, reunion, graduation, promotion, or holidays such as Christmas and New Year, a custom wooden watch from Urban Designer will no doubt bring unforgettable memories to you and your special ones. Our accessories can accompany you from business to pleasure, and everything in between.
We accept every major credit and debit card including: Visa, MasterCard, American Express, and Discover. Alaso you can check out via Paypal .
Within the U.S. regular shipping usually takes 3 to 5 business days to deliver, Priority Mail take 2 to 3 business days to deliver, also we offer Next day shipping. Order handling time is about 2 to 3 business days,
Refund & Exchange Policy
Your complete satisfaction with our product is guaranteed, or items may be returned or exchanged within thirty days from when it was shipped. You will only pay for return shipping and insurance fees. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days. To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed. If a package or item delivered to you arrives damaged, please refuse the shipment or email us . Please retain all packing materials. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Urban Design will not be responsible for lost or damaged returned shipments. *For return or exchange request, please write down your order number and return or exchange request and ship back with watches. Online Returns do not apply to the following items: • International returns. • Non-USD currencies. • Item(s) shipped over 30 days ago. • Exchanges, repairs, or resizing. • Items that became damaged or defective after delivery. • Engraved items. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Engraved jewelry items other than rings may not be returned. Special orders are final sale and are not eligible for return. PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited. Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items.