Introduction

TERMS AND CONDITIONS PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on any page of the Trendy Pet web site (the "Web Site") are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in the Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Payment Policy

Payment is required at the time of purchase.

Shipping Policy

When will my order be delivered? All orders are shipped within 10 business days of purchase. You will receive an email from the carrier with a tracking number and an estimated delivery date. Delivery times vary depending on your location. How is my order shipped? Your order is carefully packed in a recycled cardboard box and surrounded by recycled packaging materials to ensure it arrives in excellent condition. All orders ship within business 10 days of purchase. Orders are shipped via the United Postal Service (UPS) or FedEx. What are your shipping costs? To calculate the shipping cost simply add a product to the cart and enter your shipping address. You can view the shipping cost before entering any payment information. We typically ship all orders via the United Postal Service (UPS) or FedEx. Shipping Limitations. When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained in the Web Site. All purchases from the Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Refund & Exchange Policy

What is our return policy? We have established a return and damage policy to create a first-class experience for our customers. Return Policy You may return your unused item in its original condition and packaging within 30 days of receipt. Please contact Trendy Pet at info@trendypet.com to request a return. Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs. Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Trendy Pet with the shipment tracking number. Damage Policy All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely. If you receive a damaged item, Trendy Pet will assist you in receiving a replacement or refund as quickly as possible In the unlikely event that you find your product to be damaged upon opening it please notify Trendy Pet at info@trendypet.com Please notify Trendy Pet of any damages on the product or packaging within 5 days of receipt

Other Policies

Why raise the bowls? By raising the bowls up off the floor it helps our fury friends in the following areas: This simple precaution is so easy. Your best friend will love you for it! Better posture, especially with older pets. Better digestion - food moves from mouth to stomach quicker and easier. Less stress on the Pasterns (canine forearm/wrist area) Less “leaning”, relieves stress on hips and shoulder area. This simple precaution is so easy. Your best friend will love you for it! What material are the elevated feeders constructed of? The feeders are made out of a water proof, BPA free plastic material that has many benefits: Water resistant Superior weather ability Easily cleaned Rot Resistant Resists Splitting Will not delaminate like wood Insect resistant (including termites) Lead, cadmium, barium and zinc free BPA free plastic Uniform Color and Texture How do I determine the correct height? To determine the correct feeder height for your pet measure from the floor to the top of your pet’s shoulder when your pet is standing. From that measurement subtract 6" to determine correct feeder height. For example if your pet measures 10" from its shoulders the correct feeder height is 4". How do I determine the correct bowl size? The best way to determine the correct bowl size is to fill the bowl your pet is using now with water and see which one of our bowl capacities match closest. The list below was based on filling our stainless steel bowls with water. 1 Pint holds 1.6 cups of water (1.25 inch diameter, 1.75 inch deep) 1 Quart: 3 cups capacity, 6.5 inch diameter, 2.5 inch deep 2 Quart: 6 cups capacity, 8.25 inch diameter, 2.75 inch deep Square: 2.5 cups capacity, 6.75 inch square, 3 inch deep How do I clean the elevated feeder? Use a warm water damp sponge or cloth to wipe down the surface of your Trendy Pet feeder and dry with a clean towel. Avoid using scouring powders or other abrasive cleaners as they may scratch the surface of the feeder. We’ve discovered that the Mr. Clean Magic Eraser (or a similar product) works extremely well on any hard to remove spots. Household cleaners such as Windex, Sparkle, 409 and Fantastic can be used but always wipe them off with warm water so that no chemical residue is left behind.

Contact Information

Please contact us at: info@trendypet.com or call us at (720)441-4593

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