Trehan's Treasures's Policies
Listed is information on our payment options, shipping information, refunds, cancellations, and exchange policy.
Payments must clear within 7 business days. If the payment doesn’t clear, we will cancel the order. If you decide to cancel your order, please contact us within 48 hours of your purchase. You will receive a full refund. Any other cancellations will NOT be refunded.
Preferred Shipping Provider is USPS First Class. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. NO EXCEPTIONS. Product Turnaround: Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days. Rush Product Options: If you would like to receive any of our products sooner than the 10-12 day lead time period, please email us at firstname.lastname@example.org. Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. Items must be returned in their original condition in order for a refund or exchange to be processed, less the cost of shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, we will be happy to try and attempt to recreate the original piece. However, many of our pieces are one of a kind and recreating may not be possible.
If you are interested in a SOLD OUT piece, please contact us at email@example.com and we shall try to accommodate your order to the best of our abilities.