Tradecraft Specialties's Policies
Thank you for browsing our shop! We're passionate about our products, and making customers happy. Among other items, we create themed beds for kids which are completely handcrafted. Want a custom design that you don't see in our shop? Just let us know! Don't forget to visit our webpage for more information about us and our products at www.tradecraftspecialties.com
Many of our larger products are made to order, and require payment before being committed to the handcrafting schedule. Once payment is received, your order will be processed and production will begin. Each listing will specify a rough completion date at time of order, which will vary depending on the size and complexity of the order. Buyers in Pennsylvania pay 6% sales tax on order and shipping.
Larger orders will be shipped either UPS or FedEx. Depending on the size of the item, shipping may be through UPS Freight or FedEx Freight. Smaller items may be shipped through the USPS. Larger items may take several weeks to complete, based on our current schedule and the complexity of the order. Small items usually ship within several days. For buyers of our larger products who live close to Lancaster, Pennsylvania, local delivery may be available at a lower rate than standard shipping. Contact us to see if local delivery is available for your order.
Refund & Exchange Policy
If your item is damaged during shipping, we will do our best to replace the item, either in whole or just the damaged part(s), as quickly as possible. Please be sure to send photos of the item and a detailed description of the damage when contacting us. We also reserve the right to fully refund your purchase if we are unable to replace the product (for one-of-a-kind products).
We always welcome custom orders. We can create custom designs for your preview at no cost, and no commitment to you. Production time for the final product will vary based on the complexity of the order, and our current production schedule. Please contact us for more information on custom orders, or to request a custom design. For more information on us and our products, be sure to visit us at www.tradecraftspecialties.com.
Visit our website for more information on our products at tradecraftspecialties.com email: tradecraftspecialties.com