Top Drawer Yarns's Policies
I accept Paypal which includes all major credit cards. Payment is due when your order is placed. I ship the next working day USPS first class ground by 8:00 am Pacific time. I will email you to confirm the shipping date. This also lets you know I have received your order. Your package should arrive in 3 to 5 business days within the continental United States. Orders received after that time will ship in the next day's mail. The Christmas holiday may lengthen the shipping time. Please reply to confirm receipt of shipment. Priority shipping upgrade and tracking are available for $6 additional. Next day air shipping is $25 additional. I will assume your esty address is the shipping address unless you indicated otherwise when you place your order. Items are shipped plastic bagged in a manila envelope. Your satisfaction is my goal. If you aren’t satisfied with your order, send me an email as a heads up. Then, send the item to me via USPS ground. When I receive the return I will refund the full purchase price and shipping costs, no problem. I've never had any complaints in the past but if you have any, please email me and we will work it out. http://www.ftc.gov/bcp/edu/pubs/consumer... http://www.ftc.gov/bcp/menus/consumer/te... http://www.ftc.gov/bcp/menus/consumer/sh...
Refund & Exchange Policy