Three Fates Design's Policies
Payment by Paypal must be received within 24 hours of purchase. If payment is not received, then the item may be re-listed. If special arrangements are needed, please contact me before you purchase the item.
All non custom orders will be shipped with the USPS within five business days of purchase (please allow extra time on weekends and around holidays). Express shipping is available with additional charge. If you would like your package shipped with a different carrier (UPS or Fedex only), let me know. There will be a corresponding charge to the price of the shipping company. Please let me know if you have different shipping requests asap. I am happy to ship internationally. International buyers are responsible for all customs fees, duties and taxes.
Refund & Exchange Policy
If you are not happy with your product, please contact me and we will work out a return. I will work with you to determine the best action to take. I will gladly replace any item or if you would prefer, refund the item price. All refunds will occur only after the purchased item is returned, buyer is responsible for return shipping. Please contact me first to try to work out the problem. I will work as hard as possible to have the problem resolved as soon as possible. No refunds or returns will be issued after 30 days of purchase.
See something you like, but would LOVE it in a different color, just ask. Or maybe you have an idea of your own, just ask! I love doing custom work for people, so just let me know and I'll do my best to create that completely custom piece for you. All items are made in a smoke free home, but not a pet free home (I have a pug and two cats). I try my hardest to represent the true colors of items, but items may look different on different monitors.