The Vagabond Studio's Policies
All items ship within 7-10 business days!! Rush orders are available for many countries - just add the 'Rush Order' listing to your cart when you purchase your items. Please read below for all important info: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Every single product in my shop is made to order, which means each bracelet is fully customize-able and created just for you! Due to the number of orders I receive and the attention to detail with which I pay each piece, orders will ship in 5 business days (though, sometimes I do get them out sooner!). Creating a beautiful, well designed bracelet is top priority, so I appreciate your patience in receiving your custom jewelry! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I pride myself in making jewelry that makes people smile. If you have a quote, memory, milestone, or phrase that you would like stamped on a bracelet, check out my custom order listings! I can fit up to 70 characters, including spaces, on my standard, 1/4in. x 6in. bracelet. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ As an environmentally conscious person, I try to keep my shop as eco-friendly as possible. I do not send invoices or receipts, as they are available under your 'Purchases' in your Etsy account. Orders are packaged in a simple but cute paper bag, embellished with coordinating washi tape, raffia ribbon, or a doily made of recycled paper, and then shipped in a standard #000 padded envelope. You can find pictures of my packaging in the listings and on the shop 'About' page. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Please stop by and check out my Policies section, where you will find all of the important details: https://www.etsy.com/shop/TheVagabondStudio/policy?ref=shopinfo_policies_leftnav ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Be sure and 'Like' my Facebook page for future products, discount codes, announcements and flash sales: https://www.facebook.com/TheVagabondStudio You can also find me on: Twitter: http://www.twitter.com/vagabondstudio Instagram: http://instagram.com/thevagabondstudio
Unless other arrangements have been made, payment is expected immediately upon check out. If after 2 days payment is not received and no communication is received regarding your order and/or payment, I will cancel the sale to recoup my fees. Thanks for your understanding and prompt payments
* I ship generally ship bracelets via USPS First Class, unless you upgrade to Priority shipping upon checking out. Expedited processing/creation is available via the 'Rush My Order' listings. Just add the 'Rush My Order' listing to your cart with your items! * I do include delivery confirmation, but only provide insurance upon request. Insurance does cost a tad extra, and is entirely up to you. I am not responsible for lost or damaged packages. * I often package my items in recycled or reused boxes and padded envelopes. As an eco-conscious handmade seller, this is simply to get the most out of a shipping product rather than add new packaging to landfills. If you prefer new shipping materials, just let me know! * I do ship internationally. However, the customer is responsible for all customs and fees associated with international shipping. Returns will not be accepted on international orders. * I will ship to your PayPal address only in an effort to prevent fraud. If there are extenuating circumstances regarding non-matching addresses, please convo me to discuss.
Refund & Exchange Policy
Due to the personalized nature of many of my products, refunds are not accepted. Deposits on large orders are also non-refundable. However, if you have an issue with your work, please convo me and we will figure something out! Customer service is high-priority and I love making my customers happy.