The Plush Plum's Policies
At this time, we are only accepting payments via PayPal. Payment is due at the time of your order, and must be received before we will ship out an item or begin to make your piece. Please let us know if you are experiencing difficulties processing your payment- communication is greatly appreciated! CUSTOM SLOT: payment for the NON-Refundable deposit is an immediate purchase via PayPal. Remaining balance of custom item is to be made within 48 hours once an invoice has been sent. One courtesy email or message, through Facebook or Etsy, will be sent if final payment has not been received within 48 hours. At that point, the payment is to be made within 24 hours. If payment is not received during this time frame, item is forfeited and becomes the property of The Plush Plum to do with as we choose.
All items will be shipped within 2 business days once payment has received. All packages come with a confirmation # at no additional cost. You can find your tracking # in your PayPal account. INTERNATIONAL CUSTOMERS are responsible for any custom fees. WE DO COMBINE SHIPPING please convo us for details on this :) Shipping to the US takes on average 5 -7 days. International shipping is an average of 2-3 weeks. The Plush Plum cannot take any responsibility for delayed mail. The Plush Plum cannot accept responsibility for items that have not been insured. If you would like your purchases to be insured, please convo us for prices.
Refund & Exchange Policy
If there is a problem with your order, please be sure to contact us ASAP, and we will do our best to help you as much as possible. The Plush Plum is happy to refund ready to ship items if the item is returned in it's original condition. It is your responsibility to pay for the shipping of the return. Refund will be given once item is received and looked over. Please note: Refund will only be for the actual item that is being returned. Shipping fees are non-refundable. There are NO REFUNDS on customized orders.
*** CUSTOM ORDERS *** The Plush Plum is happy to do custom orders. We will always try to create something that is inline with your vision. An e-mail will be sent to you with photographs of your custom order before taking payment and agreeing to sale. For time scales of custom orders please contact us as this will depend on the nature of your order.
You may contact us at firstname.lastname@example.org