Most items are custom made to order. We do not offer refunds on any custom made items. We will be more than happy to accommodate any issues that may occur. We have over 1600 sales on (TheiLLlines) and a 5 star rating. Please contact us immediately if you have any issues or questions about a order. We will do whatever we can to fix the situation. Due to sanitary issues, we do not offer refunds on earring products. Normal shipping times vary depending on custom item ordered. For better information on shipping times, please contact us directly or at

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