Introduction

Hiya, I'm Jenn! I love making things and accidentally fell into stitching. I stitch and design all of my hoops. All of my stitching is done in a smoke free home, and most is done in pet free home but sometimes I hang with my mom's dog and cat. Rest assured they are kept away from all materials and the final product.

Payment Policy

Aftcra only accepts payments through Paypal. You do not need a Paypal account to make a purchase but please make sure your address is correct as that will be where your item will be sent. Payment is expected at checkout.

Shipping Policy

I ship all items with USPS and is First Class. Items that are specified as “Ready to Ship” will ship within 5 days. ITEMS THAT ARE “MADE TO ORDER” CAN HAVE UP TO TWO WEEKS OF TURNAROUND TIME. Please make sure your address is correct through Paypal. Please contact me within 24 hours if you realize your address is incorrect. If your address is incorrect you may be charged for additional shipping charges. I am not responsible for lost, stolen, or damaged mail. Unfortunately, I have no control over the post office. Once I turn the package over to the post office it is out of my hands. Packages that are marked delivered will be considered delivered. They cannot be replaced or refunded. An item must be delayed for 30 days before a refund or replacement will be made. Packages could be delayed due to weather or holidays. I rely on the USPS tracking system for updates and whether an item is lost or missing. Once an item is shipped the transaction cannot be cancelled.

Refund & Exchange Policy

I want you to be completely happy with your order, if you are not please do not hesitate to let me know. Because each piece is done by me, there will be a slight difference between each piece. Custom orders cannot be returned. Please read the listing carefully and message me with any questions you may have. For any defects you believe are the fault of mine, do not hesitate to contact me. I will try my best to remedy the situation. Returns and exchanges are done on a case by case basis. Please contact me with any return or exchange questions within 7 days of the delivery date.

Other Policies

Because I have created each and every piece, I own those designs. Each and every hoop is one-of-a-kind, however, I may revamp the design to reuse but I will not blatantly do an identical piece. Keep up with me via Instagram: @highfivehoop All pieces are created in a smoke free home. If I happen to stitch while I travel, I will never stitch in a smoking area but may share space with a dog and cat. They are kept away from all materials and finished pieces. This is a one-woman show. I do all the work so please keep that in mind. Please be patient with me while I work on all orders as quickly as I can.

Contact Information

If you have any questions and need to contact me please hit "Contact Me" on my shop's home page. I'm also on Instagram @highfivehoop

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