Introduction

Welcome to The Deeva Shop. Your home for wedding and special occasions decorative accessories. I strive to provide all customers with superior customer service and prompt shipping! I am truly grateful that you have chosen The Deeva Shop to be a part of your special day/event!

Payment Policy

If payment is for a custom order I do require 50% down and balance paid prior to shipment. I currently accept payments via PayPal. Custom listings are held for a period of 14 days. Please ensure that you make your payment within this time frame. Illinois residents are subject to the state sales tax rate of 6.25% on their purchases.

Shipping Policy

All items are shipped via the US Postal service or UPS Ground. Shipping method will be noted on the listed item's page. I ship within 3 to 7 working business days unless otherwise noted. If a holiday falls in this time period please add 1 additional day to your processing time. All shipments do include either a US Postal Service or UPS tracking number once the item(s) has shipped. If I overcharge for shipping by more than $3.00 I will refund you back the overcharge. Please note I am not responsible for delays in shipping by either UPS or Postal Service due to weather related issues or other factors that I have no control over. Packages on occasion experience delays with these 2 carriers.

Refund & Exchange Policy

Refunds given within 3 days receipt but product must be returned in same condition as received in order for me to refund. Custom orders will be on a case by case basis.Customer pays all return ship charges and returns are subject to a 25% restocking fee. I do not refund the original ship charges. Exchanges will be done on a case by case basis and shipping is the responsbility of the buyer on both the return and the exchange. No refunds issued due to shipping delays by UPS or the Postal Service. Should an item arrived damaged I require the following from you in order to send replacements or issue a refund: a photo of the box that the item was received in and a photo of the damaged items. Without these photos I am unable to process replacement items or a refund.

Other Policies

Advertised coupon codes on Aftcra or my social media sites are not available for use on custom/reserved listings. Any coupon used for this purpose is subject to the order being cancelled and refunded. I do not use hot glue on any of my items offered for purchase. I use an environmentally friendly adhesive. All photos are the property of The Deeva Shop and I ask that you refrain from "borrowing" them for personal/financial gain. All "borrowers" will be reported to Aftcra or the proper authorities.

Contact Information

Paulette Contact Email missdeeva920 [!at] gmail.com Website www.thedeevashop.com

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