The Darling Unicorn's Policies
Please message us if you see something you love in the shop but want to personalize it or if you're looking for a specific design. We love to do custom work!
Payment is due at time of order. Items will not be made or shipped until payment has been made.
Processing time: The time I need to prepare an order for shipping varies. For details, see individual items. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refund & Exchange Policy
Exchanges & Cancellations: - I gladly accept exchanges and cancellations - Just contact me within: 14 days of delivery - Ship items back to me within: 30 days of delivery - Request a cancellation within: 24 hours of purchase I don't accept returns but please contact me if you have any problems with your order. Custom or personalized orders can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your privacy is important to me, I will only use your shipping and billing address, and contact information: - To communicate with you about your order - To fulfill your order - For legal reasons (like paying taxes)
email: email@example.com Find us on Facebook and Instagram at the links below. Keep up with what We're currently working on. -- http://www.facebook.com/thedarlingunicorn -- http://www.instagram.com/thedarlingunicorn