The Darling Collective's Policies
The Darling Collective's goal is to create quality products and to make a positive difference in the world. 25% of all our profits to to a charity. Which charity changes every 2 months.
Cancellations must happen within the first 8 hours for custom work and 2 days for non-custom work.
I use USPS and will provide you with the tracking number. Once the package is marked "delivered" by the Post Office, it will be treated as a delivered package. If there is an issue receiving an order, but the PO have marked it "delivered", it is the customer's responsibility to take action with the Post Office. I am not responsible for lost items due to incorrect shipping address. Please make sure your address is correct. I will work with you if your item is damaged during the shipping process. Please email me a picture of the damage as soon as possible so we can work together to fix the situation.
Refund & Exchange Policy
We do not offer returns or exchanges currently on custom items. If your item is non-custom and you are not satisfied with it, please let me know so I can exchange it/give you shop credit.
Everything in the shop is created in a smoke free & pet free home.
Contact me by email - firstname.lastname@example.org Or reach out on Instagram or Facebook - - Instagram: @thedarlingcollective - Facebook: facebook.com/thedarlingcollective