The Chestnut Forge's Policies
Hello, and welcome to The Chestnut Forge!!! I'm very excited that you came! Thank you for taking the time to stop in and look around my shop! Every one of my pieces is designed and manufactured by me, from the workbench to the shop. To everyone excitedly awaiting your treasure from the Forge, my greatest hope is that you enjoy it as much as I have enjoyed making it for you. Current turnaround time is 10 BUSINESS DAYS. Please convo me BEFORE making any purchases IF YOU NEED IT SOONER. Thank you so much! **My turnaround time to ship orders is APPROX. 10 to 15 DAYS. All items are CUSTOM and HANDMADE TO ORDER. If you're in a time crunch, please message me; I'll be happy to assist. I promise to ship your order as soon as I can--thank you for being patient and bearing with me. It's just a one gal operation around here! :) All items are shipped at the earliest possible date after purchases are made. All items are customized creations from the jewelry master (that's me). Your cooperation and patience is most appreciated. As soon as you make your purchase, I will begin work on your handmade jewelry, and shipment takes place immediately after it's completion. Any questions are welcome, and I'm always happy to accommodate my special fans and customers. Thank you!!
Payment via PayPal and credit card are welcome!
Please allow 10 - 14 days turnaround before shipping. It's a one gal operation around here, so I do certainly appreciate your patience. Thank you!
Refund & Exchange Policy
Refunds and exchanges within 7 days of receiving item will be honored for reasons, such as poor craftsmanship or defected or damaged item.