TG Bears's Policies
The prices for the bears on this website include shipping on all orders to addresses in the USA. I reserve the right to make use of USPS Priority Mail or Fedex. Orders to be shipped to an address outside of the USA is considered a custom order. Please contact me in this regard. All the bears at TG Bears are handmade. The bears that can be ordered through the website are still made to order. Please allow 3 - 5 business days for the creation of your special bear. You will be notified by email when your bear is on his/her way to you. Custom orders are discussed and timeframes will depend on what is required on the bear. Returns are accepted for defective workmanship only. Return shipping is the responsibility of the purchaser. TG Bears will evaluate the returned bear and should it be determined that the workmanship was indeed defective, the purchaser may choose a refund or a replacement. In the event of a refund, the original cost of the bear and shipping will be refunded. The return shipping remains the responsibility of the purchaser. Should TG Bears have shipped you the incorrect bear, please contact me within one business day of receipt of the same. Arrangements will then be made to send you the correct bear at no additional cost if the claim is legitimate*. Notification of an incorrect delivery later than one business day of the parcel having been delivered will not be considered. As all bears are mailed with a tracking number, the date that the carrier marks the parcel delivered will be considered the official delivery date for this notification calculation *The claim cannot be considered legitimate when this was the only order in process in my workshop.
Refund & Exchange Policy