Terra Wertz's Policies
*Each clock is made to order. *Clocks take approximately 2-3 weeks to create. We are a super busy 2 member handcrafted team. We try quite hard to update you on our progress and definitely notify you when your clock ships. *Our pictures are examples of our work, and if you like what you see, we will recreate a very similar clock for you. *If for any reason you are unsatisfied with your purchase, please contact us within 3 days so we can discuss a way to remedy the situation. *We accept returns within 7 business days of receipt and as long as the item is in the same condition it was when it left our hands and could be resold. *The buyer is responsible to pay for return shipping on a product. Original shipping cannot be refunded--only the original purchase price of the item itself.
We accept pay pal and credit cards.
We will ship the clock in approximately 2 weeks. We love USPS and use FedEx for bigger clocks.
Refund & Exchange Policy
We'll give you thirty days to return your clock if you're unsatisfied. There is a 90 day guarantee on your clock movement as well. We cannot accept returns on personalization unless we have made an error. Buyer pays return shipping.
Please remember that our products are recreated from old, worn, wood. There will be flaws--knots, holes, rusty busted up nail heads, cracks, etc. We believe that is part of the charm and art. Plus, no two clocks are ever the same.
Please message us through Aftcra for the speediest communication.