Sun Over Vegas's Policies
Hey there! Thanks for visiting the Sun Over Vegas shop! I'm a crocheting addict and I'd like to share my handmade work with you. Everything comes from a pet and smoke free environment. Each item is made to order with a ton of love, free of charge. (;
I accept PayPal, and debit/credit cards. Payment must be cleared before orders are fulfilled. There is a fee for custom orders which depends on the request.
All orders are shipped through the USPS First Class and follow their guidlines. Most of my items only require 1-3 days before I can ship. Some items are more difficult to make and require a little longer. Each listing states an approximate time frame for when that item can be shipped. I make and ship each order as efficiently as possible. If you need your order sooner send me a message and I can change the shipping to priority so you can get it as soon as possible. Orders will be shipped to the address on file.
Refund & Exchange Policy
Refunds and returns will be issued if there is an error made on my part. Pictures are required when requesting a refund. Refunds will not be issued if the buyer changes their mind. Please purchase seriously. Request must be made within 3 days of delivery (cleared by Etsy). Requests made after this period will not be fulfilled. Refund will cover the cost of the item and the shipping. Items must be shipped with tracking before a refund will be released. *If there is an issue after I ship the order, I am not responsible for damaged or lost items during shipping. If you would like to purchase insurance, please let me know so I can modify the cost of shipping.
Custom orders: There is a fee which goes to the extra time and materials custom orders require. It won't be an arm and a leg though...maybe just a finger. If you are purchasing an item under $25 and I do not have the color you request but you'd still like to purchase, there is a custom order fee. This fee is determined by the price of the yarn and if it has to be ordered online the shipping fee is figured into that as well. I do not charge for the entire skein of yarn so custom order fees are never the full price of yarn unless the item uses the entire amount. Generally this fee is only $2-$3. There is a longer wait period for custom orders which can be anywhere between an extra 3-10 days. If you are unhappy after receiving your item, the same terms listed in my refund policy apply. Custom order refunds will cover the cost of the item and shipping, not the materials purchased as they were specially purchased for you. A receipt will be shown so there's no debate over these costs.
Heather Hopkins Las Vegas, Nevada Email: sunovervegas [at] gmail.com Twitter: @sunovervegas Instagram: @sunovervegas Facebook: www.facebook.com/sunovervegas Blog: sunovervegas.wordpress.com