Studio Claire's Policies
Thank you for visiting my shop! My goal is to provide quality beautiful art at an affordable price. All the original photographs and designs you find in my shop were created by me. All photographs are printed at a professional lab on archival paper.
Welcome! I accept PayPal and credit cards. If payment is not received within 72 hours, I will contact you first, wait another day or so, and then cancel the order if I haven't heard from you. Please make sure that your shipping address is the correct address. I ship to the address on the order receipt, not the PayPal address. If you would like your goodies shipped to a different address, please include it in the Notes section during checkout or message me. If you need to cancel your order for any reason, please do so within 36 hours.
♥ PRINTS Photographs will be shipped within 7 days of purchase. After I receive your prints from the professional lab, I will review them, sign them, and ship them off to you :) Prints will be placed in a protective sleeve, backed with cardboard, wrapped with pretty packaging, and shipped inside a rigid photo mailer. ♥ PILLOW COVERS: All pillow covers are made to order, so please allow up to 3 weeks to receive your pillow. International orders may take longer. ♥ DOMESTIC SHIPPING: I use USPS First Class, so your package of goodies should arrive within 2-3 business days after shipping. All shipments receive USPS tracking for free! All shipping costs include handling, packaging, etc.... I try to keep costs as low as possible, but if you feel that the shipping cost could be lower, especially when ordering multiple items, please convo me. It can be tricky to accurately estimate the total cost of shipping multiple items because of the varying weight of those items and ultimate size of packaging. ♥ INSURANCE: I automatically include insurance on all orders over $15! ♥ HOLIDAY SHIPPING: For calendars and prints ONLY, expedited shipping is available. Please message me to discuss details. ♥ EXTRA SERVICES If you would like Shipping Confirmation, Insurance, or any other extra services, please convo or email me at clairecarpenterdesigns[at]gmail.com. I'm happy to help make sure your shipment is as secure as possible. Please contact me before placing your order so I can adjust the shipping price accordingly. (If you ordered a custom listing, then I will complete the item within the amount of time we discussed.) ♥ INTERNATIONAL SHIPPING: I use USPS First-Class International Service, unless otherwise requested. Delivery times vary by destination. I automatically include insurance on all orders over $15! If you would like a Certificate of Mailing or Registered Mail, please message me before placing your order so I can adjust the shipping price accordingly. >>Recipient is responsible for any and all duties and customs fees.<< Refunds and Exchanges
Refund & Exchange Policy
Any refunds or exchanges will be dealt with on a case-by-case basis, so for maximum satisfaction please contact me as soon as possible after receiving your item(s). There is no refund for special or custom orders since a proof will be approved by you before payment. I cannot, under any circumstances, offer a refund on prints 11x14 and larger. So I recommend INSURING your order. Please contact me before or after ordering to let me know if you'd like me to add it to your shipment.
♥ IMAGE USE POLICY All images used on this site are the property of Claire Carpenter. Using them in any way without permission is a violation of copyright law. Please note that computer screens may differ and the color of the piece on the screen may not look exactly like what you receive . If you have any questions or concerns about this, please convo me.