The Stormbringer Dimension's Policies
In order for everyone to have a good experience with our shop, it's important to understand how we function. The following information should help inform you of our store's practices. If you experience any issues, please feel free to contact us, as we would be more than happy to assist your needs.
Aftcra payments are done through PayPal, and orders will not be processed until your payment is received. If your payment doesn’t clear within 7 business days, your order will automatically be cancelled, and you will have to create a new order for us to process. There is no guarantee that the same product will be available for you to re-order if your original order is cancelled due to payment issues. If you decide to cancel your order, you must do so within 24 hours of your purchase to receive a refund. Any other cancellations will not be refunded.
Products listed online are ready to ship, but if you request to have an item personalized it will take an additional 1-2 business days to complete your order. Items will have standard shipping through our preferred shipping provider, USPS, and will have a tracking number indicating your expected delivery date. We only ship within the United States.
Refund & Exchange Policy
Refunds and exchanges are not available due to the fact that many of the pieces are one of a kind and are often personalized. In the unlikely case that damage occurs during shipment, you have 7 days from the time that you receive the package to inform us of the damages and to return the ENTIRE package for a refund or exchange. If damage has occurred, we may be able to send you a similar item as a replacement, but since each piece is hand-crafted and unique, perfect recreation is not possible.