Stera Instruments's Policies
PAYMENT PayPal is the preferred method of payment,. Payment is expected at time of purchase or within the limit of 3 days. Layaway: I do offer a basic layaway for items $300 and over. Contact me for details about the item you are interested in. SHIPPING **Orders outside the US - large instruments may take up to 3 weeks for delivery going by standard mail. Contact me if you wish to receive it sooner at a higher shipping cost** Your order will be shipped with in 3 days once payment has cleared. Some of the larger instruments take longer to safely pack, I do the packing myself and want to make sure the instrument arrives in one piece! RETURNS I have a 30 day refund policy on any item, buys pays return shipping and will get refunded the cost of the item. If the item was damaged in shipping we will arrange it to be shipped back and I will make the repairs.
Refund & Exchange Policy