Square One Soapworks, LLC's Policies
Square One Soapworks began out of a desire to go "back to basics" with the products we used in our home and on our bodies. Guided by the belief that the ingredients we should be using already existed in nature - not developed in a laboratory - we started creating products we could feel good about. Our products are intentionally subtle in scent and often more muted in color because they are free of synthetic fragrances, harsh dyes and harmful chemicals. Each flavor of soap is handcrafted in small batches, hand cut and cured by us. As a result, the size, design, shape and weight may vary slightly but that is part of the soap's character and charm.
We currently accept Paypal payments. We will consider a check or money order on a case by case basis. The check or money order will need to clear before the order is shipped. Contact us if you require other payment options.
Orders ship Monday-Friday with the exception of postal holidays. All orders ship within 3-5 business days of the purchase date. At times when I experience a higher volume of orders this time period may be extended. All orders are shipped via USPS unless otherwise noted.
Refund & Exchange Policy
Due to the nature of our products we are unable to accept exchanges or returns. However, your satisfaction is very important to us - please email us with any questions/concerns and we will discuss options to make it right for you!
Some of our soaps may have added essential oils which provide subtle scents but our products will never contain the word, “fragrances.” Whenever you see “fragrances” in the ingredient list you know that chemical-laden scents have been added. Please review the ingredients in each product prior to purchase/use for possible allergens or sensitivities. In particular, many of the base ingredients contain butters derived from nuts or essential oils that should be avoided while pregnant. We recommend testing a small amount of any product on an inconspicuous area before using it on a regular basis. If any irritation occurs, discontinue use. Unfortunately, for sanitary reasons we are unable to accept returns. We are more than happy to answer any questions or make recommendations prior to placing an order.