Introduction

Welcome to Soolei. All of my items are hand stamped by me one letter at a time. - bringing inspiration, love, and peace to one’s spirit; through the simplicity of words.

Payment Policy

I accept PayPal and Credit Cards:) Orders placed and unpaid within 24 hours will automatically be cancelled. Unless of course you contact me. Buyers do not need a Paypal account to pay if you are using a Credit Card. All information is kept confidential with Paypal, and is never seen by me.

Shipping Policy

I accept PayPal and Credit Cards:) Orders placed and unpaid within 24 hours will automatically be cancelled. Unless of course you contact me. Buyers do not need a Paypal account to pay if you are using a Credit Card. All information is kept confidential with Paypal, and is never seen by me. Shipping Super important: I ALWAYS ship to the Paypal. If you are using a Credit Card I ship to the Paypal address on your account. If there is a change to be made please enter a note to me in comment field! ¨♥¨ Your order will be packaged carefully and shipped within 5 to 9 business days¨♥¨ ¨♥¨ During the Holiday Season orders ship within 1-2 Weeks ¨♥¨ ¨♥¨Holiday Season Custom Pieces will be shipped within 1-2 Weeks ¨♥¨ ¨♥¨ Holiday Season Keepsake Cards will be shipped within1-2 Weeks ¨♥¨ ¨♥¨ NOTE¨♥¨ IF HAVING A COUPON DISCOUNT SALE or promo please allow 1-2 weeks after receipt of payment for shipment. You will receive a Paypal or Etsy e-mail that your item has shipped . If you are Canada or International I will e-mail your confirmation number to you after shipment. If you are using an echeck, please allow 4-6 days for it to clear. I pride myself on very fast shipping and want you to have your item as soon as possible. Watch for a tracking number confirmation. Always feel free to contact me if you have any delay or if you need your item sooner. U.S. SHIPPING: All purchases will be shipped U.S.P.S. First Class with delivery confirmation. INTERNATIONAL SHIPPING: Your package will be shipped using First Class International Shipping. Please note that once your package is shipped, there will be no way to track it. International shipping charges are approximate, significant overcharges will be refunded. Buyers are responsible for all FEES / TAXES associated with shipping to their respective countries. TO ALL INTERNATIONAL BUYERS PLEASE READ: Soolei is not responsible for Taxes, duties or custom fees on orders. Once an order has shipped, we will not refund if you don't want to pay custom fees. IMPORTANT: Items shipped internationally may take an average of three to six weeks to arrive, especially around the holidays. I cannot be responsible for items lost by the post office. I package all of my items very carefully before shipping and provide delivery confirmation within the U.S. Shipping insurance is available at your request. Your package will be shipped to the address on your paypal account unless otherwise noted.

Refund & Exchange Policy

RETURNS: Contact me for a return within 5 DAYS OF DELIVERED DATE on Aftcra only, not by email as messages will be sorted to junk mail by default since your email address is not in my address book, and are overlooked. I DO NOT EXCEPT REFUNDS AFTER 5 DAYS Of DELIVERED DATE. I accept returns of items in original condition, however, CUSTOM ORDERS are non-refundable & non-returnable due to their personal nature. However, we recycle all of our metal, so If I have made a mistake on your order, I ask that you return it, shipping charges are always non-refundable. Please MAKE SURE TO HAVE DELIVERY CONFIRMATION NUMBER AND RETURN IN THE SAME PACKAGING so you will know it arrived safely. REFUNDS WILL NOT BE ISSUED FOR PACKAGES THAT ARRIVE DAMAGED. Please include SPECIFIC instructions (exchange or refund) with your transaction number and username for prompt service. Money can only be refunded to the buyer in the same method as originally paid, like Paypal, and cannot be refunded to a gift recipient. PLEASE READ THE FOLLOWING PERTAINING TO WALLET KEEPSAKES BEFORE YOU ORDER: I will NOT REFUND on keepsakes that have wording MISSPELLS that have been written by the customer. It is the customers responsibility at time of purchase, to look over the wording sent to seller. If you put QUOTES in your wording then the "Quotes" will be stamped in the wording. So ANYTHING you write in to "note to seller" will be stamped the way YOU have written it. Unless, you tell me otherwise. It is NOT my responsibility to "proof read" your writing. NO REFUND AND OR EXCHANGE WILL BE GIVEN. However, we recycle all of our metal, so If I have made a mistake on your order, I ask that you return it, shipping charges are always non-refundable. Please MAKE SURE TO HAVE DELIVERY CONFIRMATION NUMBER AND RETURN IN THE SAME PACKAGING so you will know it arrived safely. REFUNDS WILL NOT BE ISSUED FOR PACKAGES THAT ARRIVE DAMAGED. Please include SPECIFIC instructions (exchange or refund) with your transaction number and username for prompt service. RETURNS can only be honored if item is returned is ORIGINAL condition AND IF RETURNED IN THE SAME PACKAGING.Soolei is unable to accept responsibility for damage caused by insufficient packaging on returned items. Soolei is not responsible for Taxes, duties or custom fees on orders. Once an order has shipped, we will not refund if you don't want to pay custom fees. I will NOT REFUND: On Items shipped to the wrong address, I always ship to the Paypal address that is on the invoice. It is the buyers responsibility to make sure the shipping address is correct at time of purchase.

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