Payment Policy

SOAPsational By Ashley accepts all major credit cards and Pay Pal

Shipping Policy

We offer ground shipping via USPS to all customers within contiguous US. At this moment we don't offer international shipping. Orders with in-stock items only are typically shipped within two business days. Shipping may be slightly delayed on US holidays. If the items you are purchasing are not in stock, please allow 2-5 business days for shipping.

Refund & Exchange Policy

SOAPsational By Ashley does not offer returns unless the contents do not match the order. In case of an erroneous order, please contact us immediately, and we shall ensure that the correct order gets dispatched at no extra charge to you. Please do not tamper seals or open the products that need to be replaced. SOAPsational By Ashley does offer exchanges if a product is damaged (only applicable for deliveries within United States) without any cost to the customer. SOAPsational Ashley does a thorough job in packing products before delivery. However, the shipping process can be rough during which the products can get damaged. In case of damaged goods, please decline receipt at the time of delivery. SOAPsational By Ashley will not exchange goods once they are received by the customer. SOAPsational By Ashley will also exchange spoiled goods if they have not been tampered with in any way. Customers are requested to keep their receipts carefully. Please send us an email at or call +865-801-1667 from Monday to Friday between 9.30 am and 6.30 pm (EST) if you face any of the above situations.

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