Introducing the mother-daughter team, located in sunny Colorado Springs, CO. From Haddie: Our crafts over the past 5 years, continue to create an awesome collaboration time with my little peanut, and absolute best-of-heart friend! So many projects we've completed over the years - while, close friends and family have urged us to share our products much more vastly - thus, we embark on our Etsy Adventure and introduce you to Snowzi Craft Co., "Smell Well Candles & Crafts." From B.: It has been really fun starting this business. Also I can't wait to keep going and discovering new ways to make this business better and more creative. Hopefully you all like the different smells and colors through out the collections of candles.
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Processing time The time I need to prepare an order for shipping varies. For details, see individual items. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refund & Exchange Policy
We gladly accept exchanges Just contact me within: 7 days of delivery Ship items back to me within: 14 days of delivery We don't accept returns or cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: > Custom or personalized orders > Perishable products (like food or flowers) > Digital downloads > Intimate items (for health/hygiene reasons) > Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Care instructions We recommend initial burn time of approx. 2-3 hours or until it has fully melted edge to edge. This will help with the wax memory and prevent tunneling. Limit your burning time to around 3 hours max to prevent the entire candle from overheating the container. Recommended burning the candles each time until it reaches a complete melt pool from edge to edge. Trim wick to 1/4” before lighting. This will prevent the flame from getting out of control. Containers MUST ALWAYS be placed on a flat, even and heat-resistant surface during burn. After use, allow wax to cool on flat, even surface to maintain a even surface for the next burn. Keep the candle surface free of debris. Do not close jar when lit. We are not responsible for user misuse ________________ Shipping Disclaimer and Notice Shipping, especially during warmer months may lead to melting of products. If you receive an candle that due to the shipping melting the wax is now uneven, please contact us directly for instructions BEFORE ANY burning. Uneven burning surface can lead to container damage. We are happy to exchange items received damaged in shipping. However, items that have melted due to heat in shipping, et. may be requested by seller to be re-shipped during a cooler month. Melting during shipment will not affect candle fragrances. We will do our best to protect the shipment, ie, individually wrap wax tarts and ship with request for upright shipment of shipping box. We are not responsible for any damages/melting during shipping. ________________ Cosmetic Variations All candles are hand-poured so please, expect some variations in texture and look of the wax as they may vary from candle to candle. Variations may include blooming/frosting of the wax, soy wax crystallization and the wax may pull from edges, especially upon shipping. None of these cosmetic variations will affect the fragrance or burn of the candle. ________________ Custom and personalized orders We absolutely love custom / personalized orders and ideas! Send us any shop-related request, photos of ideas help - too! We'll gladly put together a customized bid for your project. We're able to accommodate many custom fragrances, colors, jar sizes and shapes, jar/lid tops. As with any custom order, depending on the intricacy and items in shop available for your project... a customized timeline of completion will be provided. Look forward to serving you! ________________ Candle turning black When we burn a candle and it turns black - it's not a faulty candle. This may occur when we've relit the candle without trimming the wick, when wind draft hits the candle or due to burning longing than the recommended maximum time. Please refer to the care instructions posted in the FAQs, mailed to you with your order or ask us via messaging. PS: After the candle has cooled and the wax is solid - blackening can be wiped out gently with a dry paper towel. DO NOT add water or cleanser to clean. Clean any debris prior to relighting. PPS: Your fragrance won't be affected! :) ________________ Hole down the middle / tunneling / edges aren't burning All candles have a "wax memory." When we first burn the candle - and highly recommended on each reburn... Allow the wax melt pool to reach edge to edge of your container. This will prevent tunneling in the candle and extend the life of your candle. Worst case should you experience tunneling - we have a solution. And are happy to help! Shoot us a message and we'll walk you through how to fix it so you can fully enjoy your product to its maximum lifespan. ________________ Why you should buy from us! There's lots of things, we humbly feel set us apart. First, we want to share a healthy, safe and clean burning option for your home. In buying other candles, we found half way through a burn we had no fragrance left! We've diligently experimented and researched - prior to launch. We DO NOT triple scent, why? Wax will only hold a certain % of fragrance oil, above and beyond that is 1) highly unsafe because un-absorbed oil causes a fire hazard, and 2) costly (which costs consumers). Yes! We fragrance 100% of the candle. Literally top to bottom; no skimping, no top off fragrance only and, no wick-dipped fragrance only. We expect properly cared candles to burn all the way to the bottom and you will smell them through the end. ________________ My colors are bleeding together - what happened? We do our best to make the highest quality items. All products are made to order, at time of the order to minimize defects that occur naturally over time. In all multi-colored container items, colors may bleed together over time. Sometimes this may occur in a few weeks, like 4 weeks, sometimes this occurs over a few months - in others it may not occur at all. If you don't intend to burn the cancel upon receipt or shortly thereafter and are concerned about color steadiness - we recommend ordering a single pour. ________________ Does placement of a lit and burning candle matter? Placement and environment will certainly affect the scent throw of your candle. Here's some examples: We have a client in an AZ home, with 2 AC units in a 2500sf, 2 story home. There's a lot of air flow and drafts circulating through either story... plus sliding doors, front doors, stair ways, and you got it - tons of circulating AC vents. This client in particular, can only utilize the candle in a smaller room - with minimal air flow effects. Another client in CO has a similiarly sized home and architectural exposures, but rarely has to run the AC. That same, exact pour series and scented 10oz classic candle, fills 3/4 to the entirety of the bottom floor with the delicious scent. Placement matters! Please keep that in mind. ________________ I'm local to Colorado Springs... can I waive shipping? YES! We love our local shoppers. If you'd like to meet & schedule a product pick up, use coupon code "LocalCOS," to fully waive all shipping fees. Please note, this code ONLY applies to those within local Colorado Springs, CO area only. You can expect to receive an message, and we'll coordinate pick up time and location, within the normal processing period.
Please direct message us here for additional information. You can also find us on Instagram at: @SnowziCraftCO Please use #Snowzi