Sloane Jewelry Design's Policies
Hello everyone! Thank you for expressing an interest in my jewelry. I love these pieces, and I know you will too. Please view my policies below in order to be fully aware of what to expect. As always, if you have any questions or concerns, please contact me. I am always happy to help.
Payment is due before shipment of all jewelry.
I will ship your new jewelry are quickly as possible. Most of the resin pieces are made to order and will take approximately 5 days for production, although some may be ready to ship immediately. I ship all items via USPS First-Class Mail, unless we arrange another shipping method. There will be an additional charge for expedited shipping. Please let me know if you need your new pieces by a certain date so I can make every effort to make sure they get to you on time.
Refund & Exchange Policy
I strive very hard to create jewelry that you will love and cherish, and I will only send you something that I would personally love to wear. If, however, you receive your jewelry and you are not satisfied, it does not fit, etc. please contact me immediately and return the piece within 30 days of delivery. Please be aware, you are responsible for return shipping costs. Please note for safety reasons, earrings are final sale and not returnable. I am happy to do exchanges for all jewelry that is returned to me within a 30 day time-frame. I will not charge you any additional shipping costs to send you a replacement piece. If the jewelry is returned to me within a 30 day time-frame in its original condition, I will glady do a full refund for you minus the shipping costs. Your shipping costs are NOT REFUNDABLE. If your jewelry breaks within 6 months I will replace at no charge if you send me the broken one back. If you wish to use a coupon code on your order, you MUST use it at checkout. I will not offer a refund for the coupon difference after your order is already purchased if you forgot to use it or did not know how to use it. Please make sure to contact me if you have questions or concerns about the coupon code before you place your order so I can assist you.
-- FAQ -- Is your jewelry hypoallergenic? I use an eco friendly resin that does seem to seal in any metal flakes from the surface. Most of my clients like to wear my rings as an alternative to a traditional metal ring and have not reported any problems! Do you wholesale? Yes! Please email me at sloane [!at] sloanejewelrydesign.com to discuss. Do you do custom orders? Absolutely! Please email me at sloane [!at] sloanejewelrydesign.com to start your custom order!