Shop Fefer's Policies
Hello and welcome to Shop Fefer. All items I have listed are made by hand and the photographs are from journeys I have taken, usually with my boys. All are made with love and care - from my home to yours! If you see an item you would like customized, that is awesome and please contact me to discuss the details. If you see an item in a retail store, yet the price is just to retail for you - snap a photo and send it along to me. I will let you know if I can create something similar for you and the cost for doing so.
Paypal payment is accepted. Upon confirmation of payment, your item will be shipped within 2 to 3 business days to a confirmed shipping address.
FREE shipping to USA and Canada residents. At this time I only ship to the USA and Canada. Items are shipped within 2 to 3 business days after payment is completed. I ship standard USPS with delivery confirmation to ensure a smooth transaction. Shipping of Custom Orders could be longer than the average 2 to 3 business days. However, not to worry - when we discuss the details of your order I will provide a shipping time then. Custom Orders are also shipped free to USA and Canada residents using USPS with delivery confirmation. ****No items are shipped on Saturday and Sunday, and or any Federal holiday when the United States Postal Service is closed. Shop Fefer cannot be held liable for damage to the packaging, once it has been released it to the United States Postal Service. If you need a rush order, please contact me and we will work out the shipping details and cost of expedited shipping. These are the General shipping policies - Please check each listing for any updated shipping policy for that item. Any questions, just contact me :)
Refund & Exchange Policy
Customer Service is my #1 priority, no exceptions. If you are not over joyed with your item, please ship it back to me, and upon my receipt of the item I will refund you via Paypal for the original cost of the item, and for standard USPS shipping fees charged to return the item to me. Please see information about custom orders in the other tab. To avoid any tracking issue we ship USPS with delivery confirmation for each package.
IMPORTANT Information regarding Custom Orders: Once we have discussed the details of the custom order, I will create the item and I will email you a photo of the finished product prior to shipping it to you. If you confirm that the order is exactly what you wanted, I will ship the item using USPS with delivery confirmation. I do not offer a refund for custom orders after it has been approved by you. If you have any questions at all, please do not hesitate to contact me.
Please feel free to contact me for any reason about your current order, an item you see listed, or for any custom order work. I create custom wedding invitations, bridal bouquets, bridal party bouquets, birthday party invitations, paper decorations indoor and outdoor, and anything under the sun you or I can dream up. All messages are replied to within 24 hours or less. Thank you for viewing Shop Fefer!