Shantara's Soaps's Policies
Welcome to Shantara's Soaps! I am certain you will find a soap or two that you will love, but if not, please convo me to inquire about special orders for custom soaps. In addition to the soaps you see in my shop, I have many more that are not listed. I also would be happy to do such custom soaps as wedding favor and party soaps, custom soap logs, etc.
I accept paypal and direct checkout as the most standard forms of payment, but will also accept personal checks and money orders. I do not accept cash through the mail. When sending a check or money order, your order will go out just as soon as I get clearance on your check.
Yes, I do ship internationally! Please convo me prior to ordering for an exact shipping quote to your location. I use flat rate shipping almost exclusively. If a customer orders just 1 bar of soap though, it is more economical to ship that small order in a padded envelope. In addition to regular flat rate shipping, I can now also offer Regional Rate Priority Shipping. This is a two day service that will save customers in my zone a lot of money on shipping. I will be more than happy to figure out the most economical way to ship prior to you placing your order. I only charge exact rates for shipping. I utilize the large amounts of recycled filler items such as bubble wrap and paper padding that I receive when ordering supplies, and am able to pass that savings on to my customers by not having to charge for shipping supplies. Any overages over $1 will be promptly refunded to you. Shipping rates are as follows. 1 bar: $3.00 shipped in a padded envelope 2-4 bars, $5.00, ships in a small flat rate box ( to save on shipping for approx. 5-8 bars, I can ship in a padded flat rate envelope for the same flat rate of $5.00. 5-8 bars ships in a padded envelope for $5.00 8- 21 bars $10.00, ships in a med. flat rate box or a regional rate A if possible. 22-48 bars $14.00, ships in a large flat rate box or a regional rate B if that is an option. (Occasionally I can squeeze 50 bars in the box.) Sometimes the Etsy sites are a little wonky when it comes to getting the shipping right on an order, but I GUARANTEE that if you are overcharged by more than $1, you will be promptly refunded! Regional Rate Boxes. These are fairly new boxes and rates that I will utilize whenever possible and will save approximately half on shipping. If you are in my region I will use a regional rate A box instead of a padded envelope for orders over 4 soaps, or orders that contain items that are too bulky for the small flat rate box. If you have any questions about shipping either before or after you order, don't hesitate to contact me and I will assure that you get the best shipping rate possible or refund overages if Etsy has charged you more for shipping than it actually costs. (I refund overages all the time)
Refund & Exchange Policy
I guarantee that you will be satisfied with any soaps you purchase from Shantara's Soaps. In the event that the soap does not meet your expectations, please convo me with the details and I will work with you on a solution, which will either be a full refund, minus shipping charges, or a replacement of the soap.
I am happy to work with wholesale customers. To be considered as a wholesale customer, please send a little info about your buisiness, your location, etc. Wholesale minimums are 50 bars of soap which can be mixed and matched. Special packaging can also be done based on needs of your retail business. I also offer naked soaps at slightly reduced prices. These soaps will be trimmed and packaged by the customer.
Anita Martin Physical shop: 1219 Main Street, Lynchburg, Va. 24504 (inside the heritage crafters gallery at the Lynchburg Community Market) email: Ladyrings [!at] aol.com