Semplice Caterina's Policies
Welcome to Semplice Caterina, your source for simple, yet elegant and fun jewelry made with genuine stones/metals (unless otherwise noted)! Feel free to browse around the store and if you have any questions or would like to have something customized or custom made, please don't hesitate to ask!
Paypal is the only option available at this time. Please be advised that orders will not be processed until payment is received.
Shipping is FREE! Orders from within the US will be shipped via USPS First Class Mail or Priority Mail. Alternate shipping methods (USPS Express Mail, UPS or FedEX) can be arranged, if you desire. Contact me for details before ordering as additional charges will apply.
Refund & Exchange Policy
I want you to be 100% satisfied with your items. If any item does not fit, please contact me first. Custom Orders are NOT eligible for Return, Exchange or Refund. Incorrect items or those with manufacturing defects/errors (including Custom Orders) will be replaced upon return and at no additional charge to the customer. Shipping and Handling charges are -non-refundable. Seller is not responsible for items damaged during installation or through misuse by the Buyer.
All items ship within 24 hours of receipt of payment, unless I contact you to let you know otherwise.
You may contact me at: firstname.lastname@example.org with any questions or if you would like to request a custom piece.