SassyBeachGirl Creations by Jenina Wreaths's Policies
Welcome to my shop! I am very grateful that you chose me to design something for you. My motto is Sassy but Classy. Please keep in mind that I work full time and it will take 1-2 weeks to complete your wreath and get it shipped. I want to make sure your creation is exactly how you want it. I also have my kids' extracurricular activities. The late evenings during the week and weekends are best for me to complete my work. Please let me know if you need sooner. Also, designs maybe slightly different from picture, depending on product availability in craft stores and online.
I accept credit cards and PayPal. Once payment is received, I will gather materials and start designing. Unfortunately I do not accept checks.
I will ship all items together. Items made are generally large. Unfortunately my wreaths will not fit in flat rate boxes. Per the Post Office, shipping boxes make up the majority of the shipping price. Items will be packaged in the box sizes according to shipping costs and size of item(s). Location does affect the price of shipping. I will also include tracking number and insurance. **** Shipping is standard. If you need items sooner, extra fees apply. Shipping costs are calculated from packaging/handling and postage.
Refund & Exchange Policy
I will accept refund request only under the condition that the item purchased is broken or in poor condition when received (picture and proof will need to be provided). I will take photos of your product before shipping to ensure quality, upon your request. I will work with you to correct any discrepancies. Feel free to contact me during the design process. You have 24 hours to respond, after which I will continue your wreath. Upon receipt of your order, you have 24 hours to decide if it meets your expectations. You will have to pay for shipping and provide a tracking number for me to track the package within that timeframe. I will work with you to ensure you're completely satisfied. *Custom orders are non-refundable.*
Orders are customized by design and creation that I have envisioned. If requested, I will send you photos of my progress to ensure your satisfaction. Please feel free to tell me what you would like; in other words, let's create that something special together! All finished wreaths are sprayed with Modge Podge acrylic spray (my husband loves this stuff). Please keep in mind that when deco mesh is cut, especially for curly wreaths, it will fray. Acrylic or clear nail polish helps. Please feel free to contact me with any questions, concerns, or comments.
Please don't hesitate to contact me at my personal email, email@example.com