Sara Nolte Designs's Policies
Welcome! Please be aware that Sara Nolte Designs is as accurate as possible in describing & photographing items, however due to natural differences in stones, beads, pearls, & other materials, even when a design is repeated no two items will look exactly alike. Sara Nolte Designs concentrates on creating unique individual designs & most work is custom. Please keep this in mind when ordering. I want you to be very happy wearing my designs and will do my best to ensure your satisfaction. If you have any questions whatsoever please do not hesitate to contact me. I am happy to help :0)
Payment: I accept paypal, my paypal address is: firstname.lastname@example.org
I ship via USPS, insured first class. Shipping handling is Free within the US. Please convo/email me for shipping rates outside of the United States. Shipping outside of the United States is via USPS Priority mail and usually takes 6-10 business days. Most times it is quicker, but I can't promise that. The cost of this for most countries outside of the U.S. is usually $13.95 USD, however please check with me first to be sure. Purchased items will be shipped within 24 hours of receiving complete/cleared payment. Please contact me for proper lead time for custom orders. Bridal should allow at least 8 weeks lead time. If you're in a pinch time wise please contact me, I may be able to accommodate.
Refund & Exchange Policy
Refunds/Returns: A refund or exchange will be given if an item is defective, not as described, or damaged during shipment. Item must be returned in original condition & packaging within ten days of purchase date. Buyer must email Sara Nolte Designs upon receipt of item if there is a problem & obtain return approval number. Item must be returned via USPS, UPS, or FedEx insured.
Repairs: Should your item need repair, please return it with all parts insured, postage paid via USPS, UPS or FedEx & well padded in padded envelope or appropriate box with all parts to Sara Nolte Designs for repair free of charge within 30 days of purchase less materials & handling. Products purchased over 30 days will be repaired at cost of materials, handling and a modest labor fee. Please feel free to email questions or concerns. We are only able to repair Sara Nolte Designs products. FAQ'S: Q: Do you accept custom orders? A: Absolutely! Please allow for proper lead time 1-2 weeks depending on size and complexity of order, just email me :0) Q: Do you do jewelry repairs? A: Yes, but repairs are limited to our products at this time, see return policy for more info about this. Q: Do you ship outside of the U.S. ? A: Almost everywhere. We follow USPS postal guidlines. Q: Do you accept personal checks? A: No, at this time payment accepted via paypal and/or major credit card through paypal. More payment methods will be implemented soon, but for now Paypal is the safest route for my customers to pay.