Ruth's Crafty Creations's Policies
Thanks for visiting Ruth's Crafty Designs! Returns Accepted - Restrictions Apply! Please see "Refunds & Exchanges" section! If you have any questions, feel free to contact me and I will help you to the best of my ability! Again, thank you for visiting and I hope you find something you like! If you don't see what you're looking for, contact me and let's talk about a custom order! :)
Full payment is required at time of purchase on all orders, including custom requests. Please contact me if you have any questions or concerns regarding this policy.
Shipping not included. Buyer pays shipping. All orders ship within 3 business days after payment is processed. Items are shipped in the smallest size box possible. Wreaths/bows may require some fluffing and adjusting prior to hanging. Insurance will automatically be added to all packages and added to shipping costs.
Refund & Exchange Policy
No Exchanges! Images posted are of the actual item you will receive and are as accurate as possible. If you are not satisfied with your purchase, I will refund the full item cost (minus shipping charges) within 3 days of receipt of item. However, I cannot accept refunds for custom orders. If you wish to return an item, please message me with a return notification within 3 business days of receipt of your order. Return postage fees are the responsibility of the buyer. If your item arrives damaged, please message me so we may prepare your insurance claim. Refunds for damaged items will be settled upon resolution of the insurance claim. Buyer pays return shipping. The item(s) must not be altered in any way. If you have any questions, feel free to contact me and I will help you to the best of my ability!
If you are purchasing a wreath…and you plan to hang your wreath outdoors, I recommend you do so under a covered area, because as you know, with any outdoor item, the sun and extreme weather conditions will contribute to the deterioration of your wreath. Always protect your wreath from direct sunlight, moisture, wind, and other outdoor elements for long periods of time.