RusticWorks Design's Policies
Welcome to RusticWorks Design! I sell handcrafted jewelry and wood-burned decorations made from wood, paint, and other quality materials. I hope you found the perfect item for your home, wedding, or special gift for someone special (or yourself!). If you did not find what you are looking for, I am happy to make something for you! Just let me know!
I accept PayPal for payment. Payment for ready to ship items is due within 3 business days of the order being placed. Payment for custom orders is due within 3 business days of when we agree on a design. Work for custom orders will begin once payment is received.
I ship with USPS, FedEX, and UPS. Ready to ship items will ship within 2 business days of receiving payment. Custom orders take 1-2 weeks to produce once payment is received, and will ship within 2 business days once the work is completed.
Refund & Exchange Policy
I want you to be 100% happy with your purchase, so I gladly accept returns, exchanges, and cancellations, even custom orders. If you would like to return or exchange an item, contact me within 30 days of delivery, and return the item within 60 days of delivery. If you would like to cancel an order, please do so within 5 business days of purchase. Items should be returned in its original condition. The buyer is responsible for return shipping costs.
Each item is my own work and is not meant for resale. The pictures and descriptions are my own and not meant to be copied or reproduced without my explicit permission. If you have any questions about my store, my work, my policies, or myself, please let me know!
Email: firstname.lastname@example.org Phone: 216-816-8773 Website: rusticworksdesign.com I am based out of my home in Lakewood, Ohio.