Roxanne's Original Designs's Policies
SHIPPING NOTE: I WILL BE UNABLE TO SHIP ANY ORDERS BETWEEN 4/22 AND 5/8/2016. I APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE. Unless stated otherwise, items normally ship within 2 business days of order. Custom items or sizes will take longer. Shipping is normally done through the United States Post Office (USPS) first class mail with a tracking number. International shipping is priced high, because the rate varies depending on the country. The rate includes insurance. I do ship to Canada, Australia and the United Kingdom. For other countries, please contact me. Since I can only enter one price for international shipping, I will refund any excess shipping charges. RETURNS If your order arrives damaged please contact me ASAP. If you are not happy with your purchase for any reason, please contact me within 14 days of receiving the item in order to resolve the issue or return the item. Some items may not be returnable, particularly custom made items. This will be specified in the item listing. Even so, I stand behind the quality of my work and want you to be happy with your purchase. If there is a problem I will do my best to make it right.
PAYPAL CREDIT CARD There are two ways to pay with your credit or debit card: 1. You can use a credit card through Paypal without logging in 2. If you do not want to use Paypal, I can email you an invoice from my credit card provider with a link to their secure site to enter your credit card information.
SHIPPING: NOTE: I WILL BE UNABLE TO SHIP ANY ORDERS BETWEEN 4/22 AND 5/8/2016. I APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE. In stock items normally ship within 2 business days after payment clears. Some items may be made to order and these will be noted in the item description. If there will be a delay I will contact you immediately. Shipping prices in the U.S. are for parcel post through the USPS, insured, with a tracking number. Prices for shipping outside the U.S. is for USPS mail including insurance. If you do not see your country listed, or would like your order faster, please contact me for actual pricing on alternate shipping methods. There are a few countries I am unable to ship to. After you pay for shipping on one item, all additional equal or lower cost items ship for free. Please be aware that International shipments may take WEEKS to clear customs.
Refund & Exchange Policy
REFUNDS AND EXCHANGES: Unless noted in the item description, items are returnable if you contact me within 14 days of receiving the item. Due to the nature of my products, certain wedding & custom order sales are final, so please be sure before you buy. (These will be noted in the item description.) However, even if they are not normally returnable, if there is a problem with the item such as shipping damage or a defect, please let me know. I stand behind the quality of my work and want you to be happy with your purchase.
MAILING LIST: Aftcra does not give you a chance to opt in or out. As a result, when you make a purchase, I will assume that you would like to receive emails about any online specials and jewelry tips unless you tell me otherwise. When you receive your first email, there will be a link to change your preferences or unsubscribe, which you may do at any time. ADDITIONAL INFO AND FAQs Please contact me if you have any questions; I will be happy to answer them for you. MATERIAL INFO ARGENTIUM STERLING SILVER - With a slightly higher silver content than regular sterling, it is 93.5% silver. Also, some of the other 6.5% is Germanium, rather than copper. Argentium doesn't tarnish as easily as regular sterling silver. It is also better tolerated by people who are sensitive to copper. For example, I personally cannot wear sterling ear wires but I can wear Argentium. BAILS that are glued on to glass will eventually come unglued after a few years. If this happens, you can easily glue them back on. Peel off any old glue residue and glue them back on using E6000 glue which is carried by many stores, including discount stores, craft stores and probably hardware stores. DICHROIC GLASS is a type of fuseable glass that has a layer of microscopic metals reflect light. The "di" in dichroic means two, because it tends to reflect two different colors depending on the angle you view it from. The dichroic layer is part of the glass and will not wear off. FINE SILVER is 99.9% silver, so it is more expensive than sterling (or Argentium) silver, which are only 92.5%. It also doesn't tarnish as easily as sterling. It is softer, so not as practical for wire-wrapping or pieces that need strength (like rings). FUSED GLASS - I fuse the glass in my kiln at almost 1500 degrees Fahrenheit. The glass is fairly thick and actually very sturdy. All the glass is properly annealed (cooled slowly in my kiln). This strengthens it and helps protect against breakage. GOLD-FILLED - In order for jewelry components to be labeled as "Gold filled" they must have at least 1/20, or 5% of their weight in actual gold. Gold plated, however, is not regulated, and normally is only a very thin (like 7 millionths of an inch) layer of gold. What this means is that when you buy gold plated items, the gold will wear off. Gold filled items are always a better value than gold-plated. They are an affordable alternative to solid gold. If you care for them properly (by not using harsh cleaners, etc.) gold-filled items should last a lifetime. Gold filled is your best affordable alternative to solid gold GOLD PLATED AND GOLD VERMEIL: Gold vermeil is sterling silver with a layer of gold that is somewhere in between gold plated and gold filled as follows: Gold plated: 2 to 7 millionths of an inch Heavy plated sterling: 40 millionths of an inch or up to 20 times more gold than gold plated Gold vermeil: 100 millionths of an inch, or 2 1/2 times more gold than the heavy plated sterling and up to 50 times more gold than gold plated. METAL CLAY is made of particles of metal, usually silver, that is mixed with an organic binder. After I make a piece it is thoroghly dried and sanded. Then fired in my kiln at anywhere from 1100-1600 degrees farenheit. This burns out all the organic material and leaves only the metal. In the case of silver clay, what's left is fine silver, 99.9% silver content, as opposed to sterling silver which is 92.5% silver content. Although there is now a sterling silver clay, which would be 92.5%. PEARLS: Pearls occur naturally when a foreign object, like a grain of sand, gets introduced into the shell of a living mollusk (an oyster or clam). The foreign object is irritating to the mollusk, so it coats the object with smooth nacre. There are two types of real pearls: freshwater and saltwater (or sea) pearls, depending on the type of mollusk that created the pearl. Sea pearls come from saltwater mollusks. They are round or close to round, sometimes a little pointy on one end. They can be white, silver, silvery/peacock, or even gold. South Sea pearls, gold South Sea pearls (Australian) and Tahitian pearls are all sea/saltwater pearls. Freshwater pearls come from mollusks that live in freshwater lakes. They are more affordable than sea pearls and come in all kinds of different shapes. Freshwater pearls naturally are white or peach colored -- if you see them in other colors they are either dyed or irradiated to give them those colors. If a pearl occurs all by itself without any help from man, it is a natural pearl. The overwhelming majority of pearls are cultured pearls. Cultured pearls come from pearl farms, where the mollusk has a little help when a person implants a "nucleus" (usually a tiny piece of shell) into the mollusk. The mollusk then begins to create a pearl, which usually resembles the shape of the nucleus. Whether natural or cultured, they are still genuine pearls. Akoya cultured pearls are traditional saltwater pearls originally only from Japan, though China now supplies them as well. Akoya pearls tend to be more valuable and display a greater luster than their freshwater counterparts. Tahitian cultured pearls, originally cultivated from the black-lipped variety of the pinctada maxima oyster found in the seas of French Polynesia, offer a dark, lustrous sheen ranging from black to graphite to metallic silver and rich with bluish, purple and/or green overtones. Cultured freshwater pearls are more economical and more readily available. The high-grade varieties of these pearls offer a luscious luster. Freshwater pearls can be found in numerous shapes that serve a wide range of jewelry designs. STERLING SILVER: 92.5% silver, 7.5% other metals, usually copper. Sterling silver is stronger than fine silver.