Rock & Hardware Jewelry's Policies
Welcome to Rock & Hardware Jewelry! Our artisan-made bracelets are a wonderful addition to any style of clothing, marrying together the beauty of wood and semi-precious gemstones with various elements of metal. Through our association with The Artisan Group®, Rock & Hardware bracelets have been included in swag bags gifted to celebrities, VIPs and members of the press attending GBK’s Luxury Gift Lounges for the Primetime Emmys, New York Fashion Week, Oscars, Golden Globes and the MTV Movie Awards. As part of a collaborative gift bag put together by The Artisan Group and gifted to the stylist of The Vampire Diaries, Rock & Hardware's onyx and leopardskin jasper bracelet was selected to be worn by the character of Elena Gilbert (played by Nina Dobrev) on episode 5:9 titled "The Cell." A second TAG bag was sent mid-season and we were thrilled to have our Dragon's Blood and carved horn bead bracelet selected to be worn by the character of Maria (Tamara Austin) on episode 5:20 titled "What Lies Beneath." During season 6, our golden jade bracelet was selected to be worn by Sarah (Gabrielle Walsh) on episode 6:4 titled "Black Hole Sun." The Artisan Group also sent a gift bag to the stylist of The Real. Rock & Hardware was thrilled when Loni Love wore our bone and onyx bracelet on the episode that aired on May 21, 2015. Take a moment to browse our shop and come back often as new pieces will be added frequently. We know you'll have a wonderful experience shopping at Rock & Hardware Jewelry!
Rock & Hardware accepts payments via Paypal.
All items will be shipped to your Aftcra shipping address. If you have an alternative shipping address, please send a message to me upon purchase. Once purchased, all orders will be processed and shipped within 3-5 days. Shipping fees include postage, handling and packaging. All orders are shipped via USPS with tracking and delivery insurance. A tracking number will be sent to you with your shipped email confirmation. Delivery is approximately 3-5 days within the continental United States. Unfortunately, I have no control over the postal services and therefore, cannot guarantee arrival dates or give credit for delays in shipping. If your order does not arrive within 30 days, I can place a claim with USPS for a lost parcel. Under USPS regulations, this is the earliest I can file a claim. It can take an additional 30 days for the USPS to investigate. * * * * * * * * INTERNATIONAL ORDERS International orders are shipped via USPS First Class International Mail. USPS estimates international delivery at approximately 7-10 business days. Although most parcels arrive within this time, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of international parcels taking 6 to 8 weeks to arrive. USPS only offers tracking on packages within the United States. I will know when your package leaves the States, but after that, there is no way for me to track a package. If your order does not arrive within 60 days, please contact me and I can place a claim with USPS. Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the customer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. I am legally obligated to provide accurate information on all customs forms.
Refund & Exchange Policy
Your customer satisfaction is very important to us. We want all our customers to be happy and we strive for 100% satisfaction. If there are any problems after receiving your item, please message us with any issue so we can resolve them as quickly as possible. Rock & Hardware will accept returns (excluding fees related to the transaction and shipping/handling) of unworn, undamaged items within 7 business days of purchase. Buyer will be responsible for shipping item back to seller. If you have any questions regarding this transaction, please do not hesitate to contact us. Rock & Hardware Jewelry makes every effort to showcase the product as it is. Please keep in mind, wood beads, stone beads and some metal beads have imperfections that only enhance the look of the jewelry.
Email us at firstname.lastname@example.org