At RobertsCraftShop we are proud to offer you personalized handcrafted wood designs. Since 2014 we have been handcrafting very high quality products made right here in the USA. Quality is one area we will never compromise - our customers deserve the best! We create products with very close attention to detail and have great communication to ensure your shopping experience with us is hassle-free and enjoyable. We LOVE custom orders and we are always excited to chat about new project ideas. We truly love creating handcrafted wood designs and love sharing our handmade items with the world! Shop with confidence - we are absolutely positive you will love your finished product!
We accept payment via PayPal, a safe and quick option to use when ordering online. There is no need to have a PayPal account when ordering, PayPal accepts all major credit cards.
We ship most items through USPS Ground, but please let us know if you need your item rushed. **Expedited items will have an increase in price. We package each item with the greatest of care so that it will reach you on time with no damages. Tracking numbers are provided with each shipment. We typically have orders ready to ship out in 3-5 business days. Custom orders require more time which we will quote at the time the order is placed.
Refund & Exchange Policy
We take great care to provide you with all the details you need before making a purchase and we want you to be happy with your purchase, so if you have any questions please don't hesitate to contact us and ask before purchasing. Please keep in mind that since all of our products are made from reclaimed wood there will be natural variances in the wood color and texture. There are no refunds granted due to these varying characteristics. If you are unhappy with your item and we cannot work with you to make it right, we do accept refunds if notified within 14 days of receipt of your item. Return shipping costs are the responsibility of the buyer.