Reese's Paige's Policies
Thanks for stopping by Reese's Paige! It's just me, teaching my kiddo's to follow their dreams and involving them on mine as I go! They love to help, whether it's wrapping a finished item or learning how to create them! With it just being me, and my husband when I need advice, it allows me to focus on what matters most, quality and superior customer service!
Payment is due at the time of checkout. I accept credit cards, and PayPal.
I only ship within the U.S at this time. Processing time to create your item if it is custom made is 5-10 business days. Anything in stock will be shipped out the following business day. I offer two shipping options USPS First class and priority for everything except orders measuring over 48''L x 24''W, and will use Fedex Ground for those. Shipping is calculated based on item(s) weight, and will be calculated during checkout. Please note the upgrade from First Class to Priority Mail only reduces the time it takes the USPS to deliver your package once it ships. It does not reduce the time we need to complete your order, which is 5-10 business days unless it's an "in stock" item. Tracking is included with Priority Mail and Fedex, along with insurance. In the case that your item is damaged when you receive it, please let me know immediately and include pictures so that we may get it resolved as fast as possible for you.
Refund & Exchange Policy
I like to keep it simple. I offer a 100% money-back guarantee or exchange on all items - even on personalized items. I'll even pay the return shipping cost! Simply notify me that you'd like to return or exchange the item within 30 days of receipt, and item must be in original condition and not damaged and I'll send you instructions. How's that for a simple, risk-free guarantee? I hope you absolutely LOVE the items you buy from Reese's Paige. I think you will. But if you don't, I'll buy it back. No hassles, no worries.
All orders will be wrapped in the thick decorative tissue paper. I have always loved receiving things I order online and they are all wrapped up pretty! If this is for a special occasion, and you'd like me to add a little card to it, I will at no additional cost! Just let me know what you'd like it to say!! If you have something in mind you'd like created, and it's along the lines of what I already do, please feel free to send me a message! I love doing new things, or adding you're own touch or style to something I currently do! I don't charge anything extra for the custom order itself, price is based on what I would price it if it were already a listing. If you are wanting something I already create, but wanting to make it larger than it is currently, then price will vary depending on the additional cost of the extra materials.
Please feel free to email me any questions, comments, or concerns at firstname.lastname@example.org