Raven Brooke Studios's Policies
Welcome to Raven Brooke Studios! All of the items in my shop are handmade creative solutions to everyday items. I currently have three artist (including myself) creating things to sell. Tori Grissom is the creator of the fabulous knit scarves. Caleb Foster is the creator of the jewelry. Emily Foster is the curator and shop manager, as well as the creator of all things fabric. We believe in creating quality handmade items to be enjoyed for many years to come. Many of our items are one of a kind and make great unique gifts! We also love creating custom solutions to your design problems or desired objects, just contact us with your questions!
We accept credit cards, debit cards, as well as payment via paypal. Payment must be made before item is shipped. For custom orders payment must be made before items is started. You will be notified before the listing goes up of the estimated time it will take to complete the custom order.
Shipping rates and carrier are determined by the final price of your order. • $0 to $15 – USPS Priority Mail; does not include tracking,or insurance • $16 to $25 – USPS Priority Mail; includes tracking, but does not include insurance • $26 to $99 – USPS Priority Mail; includes tracking and insurance • $100 to $199 – USPS Priority Mail; includes insurance and tracking, signature required at delivery If you would like a shipment method other than priority mail or would like to include insurance for orders below $26 please contact me and we can create a custom listing. Items below a certain rate may be sent first class.
Refund & Exchange Policy
Refunds and exchanges will be made on a case by case basic. Please contact me within 3 days of receiving the item. If a refund is determined the best course of action I will refund the item once I receive it back in it's original/received condition. Replacement or refund for items lost in the mail will only be provided for insured orders.
Custom order info: Fabric Items/Quilts: I love to do custom orders! Please contact me if you're interested. If you see something in my sold items or have a fabric line in mind let me know and we can discuss your options. Custom orders can take as little as 1-2 weeks and maybe even sooner if I have the fabric in stock!
Emily - firstname.lastname@example.org