Random Acts of Amy's Policies
If you do not understand any of my policies, or have a question about something that is not listed, please feel free to contact me at any time.
I accept PayPal and credit card payments through PayPal. If you don't have a PayPal account, you can still use PayPal to pay with a credit or debit card. Please pay for your item, even custom pieces, at checkout. After three days of non-payment I will cancel the sale so that it’s available for someone else. I will always try to contact you first before a sale is cancelled. CUSTOM WORK & PAYMENT: Because of the amount of labor involved and the unique quality of custom work, I cannot begin work on a custom piece until payment is received. Even if a date is discussed for delivery, only payment secures that you will receive your piece by the requested date. TAX: As it is required of me, sales tax of 8.5% is added to all transactions.
Most Items are shipped within 1-3 business days of payment unless otherwise indicated in the description. Custom orders will be shipped upon completion, and the anticipated date of completion will be discussed and agreed upon between the seller and each customer. I ship via USPS First Class Mail. A shipping confirmation and tracking information will be provided. Your item will be appropriately packaged, marked fragile, and you will be provided with a tracking number. PLEASE NOTE: I ship to the address you provide to Etsy during the checkout process. A shipment notification will be sent to the email address you have connected to your Etsy account. Please make sure your email address is up to date. If you need expedited shipping or guaranteed ship by date, please contact me to discuss your specific needs and options. For international shipments, Random Acts of Amy cannot be held responsible for delays or fees in customs. Random Acts of Amy will complete all necessary custom forms at the time of shipment, as recommended by the United States Postal Service. Packages are shipped first class internationally. Shipping fees do not include insurance. Packages will be appropriately wrapped for safety. While I do not assume responsibility for lost or damaged packages, please contact me with questions or concerns so that we can work through the issue.
Refund & Exchange Policy
Custom items are non-refundable. Customers must contact me within 5 days of receipt of item to request return. Item (excluding customs) must be returned (at the buyer's expense) in condition they were received. Digital downloads are non-refundable.
CUSTOM WORK: For custom embroidery the turnaround around times may vary depending on my current work load, but is generally 2-3 weeks, however they can be longer. I always try to accommodate your timeline, so be sure to let me know if there are any time concerns. INTERNATIONAL BUYER? Don't see your shipping area? Just Convo me where you are, and I'm happy to update the shipping on the item you're interested in if I am able to ship to your country.
Feel free to contact me via email at randomactsofamy (@) gmail (dot) com