Quinn and Jade's Policies
Welcome to Quinn and Jade! Thank you for taking time to browse our handmade goods and destash sewing supplies. Please don't hesitate to send a convo if you have any questions. Join us on facebook to get updates and be the first to know about sales! https://www.facebook.com/quinnandjade
Payment can be made by Paypal or by credit card via etsy's 'direct check-out'. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
I ship items the cheapest way possible. For 1-2 items this means it will usually ship first class. Orders of more than 2 items will ship priority mail. If you need your order expedited, please send me a convo. All shipping fees include insurance. The shop is not responsible for "lost" items listed as delivered with tracking numbers. I will refund any shipping overages greater than $1.00. Turnaround time on Made to Order items is 1-2 weeks. If I have all fabric on hand, it may ship faster. If fabric needs to be ordered, it will be closer to 2 weeks. If the fabric or item is a special order, it may be longer. I will set expectations with you if you send me a convo regarding your needs. Items sent overseas may be subject to import duty, local taxes, VAT tax, etc. These are the responsibility of the buyer. We must clearly mark parcels as being merchandise, and state the price paid on any customs declarations. Buyer responsible for providing correct mailing address. If the package is returned because of incorrect address, the buyer is responsible for paying shipping to have the package resent.
Refund & Exchange Policy
***Handmade Clothing*** Ready to ship handmade clothing may be returned within 7 days of receipt. Buyer must pay return shipping, and the item must be returned in new, unworn condition with all tags. Made to order items with no customization may be returned within 7 days of receipt in new and unworn condition with all tags. Buyer is responsible for return shipping. Made to order customized items may not be returned unless there is a flaw in the item. If this occurs please contact me within 7 days of receipt.
All fabric is prewashed unless otherwise noted. I prewash to remove shrinkage and color bleeding. If you are not ok with prewashed fabric, please send me a message. If you are unsure what size to order, please contact me. I have made all of these styles for my own children, or for my nieces/nephews so I can see how they fit firsthand. I use patterns from various designers so they do not all fit the same. As a general guideline, I always suggest sizing up. Kids always grow, but if it's too small now it'll never fit. Providing measurements for Made to Order items is ideal for ensuring the correct size is selected. All my items are handmade. Due to the nature of handmade items, there may be small imperfections or variations in the item you receive. Printing flaws are common on fabric. I try to cut the fabric to avoid large or obvious flaws, but small flaws may still be present in the fabric. All items come from my smoke and pet free home.
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