Quail Hollow Creations's Policies
Payments must clear within 7 business days. If payment doesn't clear, I will cancel the order. If you decide to cancel your order please contact me within 48 hours of your purchase and you will receive a full refund. Any other cancellations will not be refunded.
Preferred shipping provider USPS, UPS I will ship an item that is all ready for shipping within 3 to 5 business days after purchase, as long as payment has cleared. No exceptions. Custom items: Time will be worked out with customer Most but not all of my items will be insured for shipping. Rush product options: If you are willing to pay extra shipping charges to get a product sooner please contact me for pricing. In the unlikely case that damage occurs during shipment, please return the entire package and when I receive it back I will refund you your money minus shipping
Refund & Exchange Policy
I try to give a clear description of my item and take the best pictures I can. If you are unhappy please contact me within 3 days of receiving your item. You will need to ship it back to me in original container, in original shape, Within 7 business days. If it was insured it has to be insured back to me. When I get it back, I will refund the original cost of item, less shipping costs.