Pretty Good Bath and Body's Policies
Pretty Good is a small operation. Most of the time, everything is run by the owner, Candace. You'll find many people help out in this operation. Candace's husband Brad helps with packing and shipping orders, taking photos and taking video. Candace's Mother Corky helps with making soap batches and labeling products. It's a family operation. All of our products contain good-for-the-skin ingredients. We try to keep the ingredients as natural as possible, but we do know that people have the wisdom to create some wonderful skin care with synthetic ingredients as well. Every formula is created, checked over and researched before it's in your hands. We know that high quality products don't need to come with a high price tag. We also know that packaging can be nice and eco-friendly. We strive to use recycled materials when packaging products and offer some products in re-usable or recyclable plastic containers.
PayPal is the only accepted option at AFTCRA. We accept no other forms of payment. Payment must be finalized and released to us via PayPal before your order is shipped.
Items that are ordered will ship in 3 - 5 business days. This does not count US national holidays and weekends. During the month of December, allow up to 10 business days for shipping. During the month of May, allow up to 10 business days for shipping. Shipping cost is calculated at checkout. We only ship to the United States and Canada. Shipping insurance is optional and an addition to your order. It is not offered with each purchase. When an item leaves our hands, our responsibility to take care of your item has been fulfilled. Any issues with shipping will be the responsibility of the USPS and not Pretty Good Bath and Body
Refund & Exchange Policy
Refunds and exchanges are taken on a case by case basis. Due to the nature of our products, exchanges are not usually taken. Refunds for soy wax tarts or soy wax products based on appearance will not be handed out. Soy wax products may have something called "Frosting". It's a byproduct of using eco friendly soy wax and may cause variations in color. There is absolutely nothing wrong with the product. Refunds for soap, bath and body products are taken on a case by case basis.
Open Policy: We pride ourselves on treating customers like friends. We will do our best to offer support and help when you need it. We genuinely do want to hear from you. Even if it's just to say "hello" and tell us how you are doing. This means we want you to share pictures with us, tell us about your day, tell us about your latest vacation or a funny story. We might take some time to get back to you, but we will eventually answer every correspondence of that type. Do keep in mind that because of our open policy with our customers, we may sometimes have customers who desperately need to reach out to someone and get help we can't provide. If we feel a customer is a danger to themselves or others, or in need of medical or psychiatric help, we will contact the local authorities and request help for them. If we feel a person is in immediate danger, we will contact their local emergency number and we will have to provide the authorities with any relevant personal information. Social Media: We're very active on our social media channels and we like it that way! Anyone using our social media channels is to act in a way that lifts the company up and makes our followers, friends and connections feel good. Social media is a great place to connect and talk. All members of our company and employees are to actively engage and talk to you on our social media channels. Our customer service policy on social media is "don't". Social media is a great place to begin customer service, but not to solve it. As a result, you will always be directed to our email or phone number to solve your problem. We want to help you and we don't want to be limited by a social media channel when we do help you. Yes, we post selfies on our Instagram and Twitter. This is OK. We want you guys to put faces with who we are. Members of our company and employees are encouraged to post tasteful and relevant pictures of themselves and their families, friends and even pets. Hey, we want to see you as well! The YouTube channel that belongs to our owner, Candace McCarty, is not an official YouTube channel for Pretty Good Monthly. However, because Candace uses it sometimes to promote Pretty Good Monthly, she has agreed to abide by our code of conduct on the YouTube channel. As a result, we can endorse her YouTube channel. This endorsement does not extend to her other personal accounts online. Some of us use the oxford comma. Some of us don't. That's up to the person using the social media account. The use of the oxford comma has become a hot topic. Customer Service: We will do our best to solve your problem as quickly as possible. We are a very small company with limited time. We have a policy of answering all inquiries within 4 business days. If a customer doesn't like what is in their monthly box, we have the policy of first apologizing. We then explain to you that all monthly boxes are different. You may not like each and every box. If you didn't like something in your box, feel free to give it to a friend or family member. We will then direct you to our survey where you can fill out what you prefer so we can better choose for you in the future. We offer special coupons, replacements or compensation at our sole discretion. We pride ourselves on good customer service. We do not believe the customer is always right. We will never intentionally argue with a customer or be rude to them. However, anyone representing our company is able to terminate a conversation and close out a customer service inquiry if they deem the customer is being abusive or combative. Anyone who utilizes this policy will be required to explain themselves and why they utilized this policy. If we can't determine that the employee acted in the best interest of the customer and our company, they may face disciplinary action or termination. We will then contact the customer personally to resolve the situation. Conduct: All members of Pretty Good Monthly and it's employees have an internal code of conduct to follow. This code of conduct is enforced when they are on work hours or when they are using Pretty Good Monthly social media channels. Our conduct can be summed up as the following: be uplifting, be honest, be yourself. What someone says on their personal social media accounts are not the responsibility or endorsement of Pretty Good Monthly. What our employees and company members say and do on their time is up to them. Keep in mind the members of our company and employees may post things on social media that you do not like or agree with. This is on their own, personal time.We do not and will not get involved unless the person(s) is promoting/saying something that constitutes libel, slander or something illegal.If you have a problem with an employee or a member of our company due to something they have done or said on their own time, you will need to contact them privately and solve it. We will not get involved.
Contact us via email: firstname.lastname@example.org Our phone number is 615 538 7664