Pouchy's Emporium's Policies
I want you to be 100% happy with anything you receive from Pouchy's Emporium, so don't hesitate to reach out to me with any questions or concerns. I will always respond as soon as possible!
This shop accepts PayPal exclusively. If you would like to arrange another form of payment, please reach out to me directly.
Shipping will be through USPS First Class Mail, unless otherwise specified. Usually ships next business day. Payment must be cleared prior to shipping. No exceptions.
Refund & Exchange Policy
Buyer is responsible for return shipping costs for refunds & exchanges, except when item arrives damaged. Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. No returns on custom orders.
If you would like a special requested item, I’m up for the challenge! Please contact me by email at email@example.com with the product you are interested in recreating and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you.
Please email this shop at firstname.lastname@example.org