Piper & Pirate's Policies
Hello! My name is Nikki, the owner of Piper & Pirate. I'm just a one girl shop (spare bedroom - Ha!) with a sewing machine and a big passion for creating things that will fill your pup's needs and warm your hearts as Fur Baby parents.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me at firstname.lastname@example.org within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
• Preferred Shipping Provider USPS Priority Mail. We only ship within the USA. Shipping occurs Monday-Saturday. Payment must be cleared prior to shipping. No exceptions. • Product Turnaround – Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days. • Rush Product Options – If you would like to receive any of my products sooner than the 10-12 day lead time period, please email me at email@example.com. Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
• Custom Products If you would like a special requested item, I’m up for the challenge! Please contact me by email at firstname.lastname@example.org with the product you are interested in and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you.
Please do not hesitate to contact me with any questions at email@example.com.