Simple policies are: the products will be constructed with care and skill and you are guaranteed a quality item.
Payment is required at the time of the order and will be processed through PayPal. Payment must clear in 10 days, If it doesn't clear within that time, the order will be cancelled. If you decide to cancel your order, please contact me by e-mail within 48 hours of your purchase. (e-mail: email@example.com) You will then receive a full refund. If cancelled after that time, that will be no refund.
Shipping costs will be included according to the size and weight of the items ordered. I ship only in the United States. Product turnaround time will be immediate, if the product is on hand. Special orders will be shipped as soon as they are completed. Special orders will require no longer than 15 days to complete and mail.
Refund & Exchange Policy
Refunds and/or exchanges only if item is damaged in shipping and I must be notified by e-mail within 30 days from the date of purchase (e-mail: firstname.lastname@example.org). All damaged items must be received by me for a replacement or refund (you are responsible for shipping costs on a return). The refund will not include original shipping charges. A replacement will require that you pay another shipping fee when it is shipped out, payable before I ship the replacement product.
If you request a damaged item be replaced, I will do my best to make it the same as the original. Please keep in mind all pieces are one of a kind so there may be some difference. I strive to please my customers and am willing to discuss any changes or ideas with them.
You can contact me through http://www.aftcra.com/pazzaz or by e-mail at: email@example.com.