Patty Papers's Policies
Payment is due before I make or ship an item.
Shipping YOUR ORDER WILL SHIP TO THE ADDRESS PROVIDED ON ETSY Orders will ship within the time frame provided on the item's shipping info. Custom Orders may take more time and will be discussed and agreed upon via email/Etsy message. Shipping costs for items are provided on each listing. The price of shipping includes item packaging. Most orders ship via USPS First Class Mail in a protective envelope. USPS First Class Mail orders should arrive within 3-5 days from date shipped International orders may take up to 3 weeks from date shipped USPS Priority Mail - You must convo me and request Priority Mail or Overnight Mail orders should arrive within 2-3 days from date shipped International orders should arrive 6-10 days from date shipped **ADDITIONAL SHIPPING FEE determined on an individual basis** All orders are shipped to the address on your PAYPAL account. Please verify that this is your correct shipping address before submitting your order. I'm not responsible for packages that are shipped to the wrong address due to inaccurate information provided. I am not liable for late deliveries due to postal shipping delays.
Refund & Exchange Policy
Refunds are given for personalized items that have errors that are my fault. You must request a refund within 7 business days from the date of shipment. If the item is returned because of my error, I will refund your shipping. For all other returns, you will incur the cost of shipping. If an item is damaged or "eek!" falls apart due to no fault of your own, contact me and we can work out a refund or replacement. Additional Policies and FAQs For Custom Orders involving names or initial changes only: You will receive a PROOF within 72 hours of your order for approval. Please carefully review your proof and make sure all information is correct. Your order WILL NOT print until your proof is approved. For Custom Orders involving theme and design: You will receive a proof within the time frame agreed upon via email discussions. CHECK YOUR PROOFS carefully. I am not responsible for mistakes (spelling, wrong information, etc) after the proof has been approved by you and the order has been printed. There will be a charge for re-printing. **