Outside the Color Box's Policies
Welcome to Outside the Color Box. I hope you see many things you like and I REALLY hope you to choose to buy some of them. :) I take my time in making my creations and I have a variety to choose from.
I accept paypal. I DO have shipping charges unless it states FREE shipping. • Payment Detail and Order Cancellation Policy Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order
• Shipping Policy Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions Product
Refund & Exchange Policy
• Return, Refund and Exchange Policy Refunds and exchanges will ONLY be processed within 10 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Turnaround: Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days. Rush Product Options: If you would like to receive any of my products sooner than the 10-12 day lead time period, please email me at [email address]. Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate. • Custom Products • How to be reached for any customization features Example: If you would like a special requested item, I’m up for the challenge! Please contact me by email at email@example.com with the product you are interested in recreating and the time frame you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you. • Questions or Comments • Please email this shop at firstname.lastname@example.org Please do not hesitate to contact me with any questions at email@example.com
I would suggest you photo your product when it comes in and as you take it out of content box or envelope. I will accept the refund/exchange policy IF you return upon 24 hours of receiving and note the date on photo. I will NOT accept products after you have them for more than 12 hours. Due to he fact they could be damaged AFTER you have them safely delivered and I insure almost all of my products.